Terms of Service

2. The service

Arbitrion is a software-as-a-service product that helps Amazon sellers identify potential online-arbitrage and wholesale opportunities. Depending on your plan, the Service may include curated product leads, lead filtering and search tools, Keepa data lookups, ROI calculators, integrations, dashboards, an affiliate program, customer support and related features. The Service is provided on an "as available" basis. We may add, change, suspend, throttle or remove features, leads, integrations or data sources at any time, including for legal, technical, security or commercial reasons.

3. Accounts and eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate, current and complete information when creating your account and to keep this information up to date. You are responsible for all activity that occurs under your account and for keeping your password and any access credentials confidential. You must notify us immediately at support@arbitrion.com of any unauthorised use of your account. Accounts are personal to you and may not be shared, sold, sublicensed or transferred without our prior written consent.

4. Subscriptions, trials and billing

Most features of the Service are available through paid subscriptions billed monthly through our payment processor, Stripe. New subscribers may be offered a free trial period (currently 7 days, subject to change). Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and your selected payment method will be charged the then-current plan price.

Your subscription will automatically renew at the end of each billing period at the then-current price for that plan until you cancel. You authorise us, through Stripe, to charge the payment method on file for each renewal, upgrade or other purchase you make. All fees are stated exclusive of taxes; you are responsible for any applicable sales tax, VAT, GST or similar charges.

You can cancel your subscription at any time from the Billing area of your dashboard or by contacting support. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid, except where required by law or as described in our Refund Policy. We may change plan pricing, features and trial terms; price changes for existing subscriptions take effect at the next renewal after a reasonable notice period.

5. Credits and credit packs

Certain features consume in-app credits (for example unlocking lead details or Keepa data). Credits are a digital, non-monetary unit used solely inside the Service. Active subscribers receive a monthly credit grant according to their plan. Users without an active subscription do not receive monthly credit grants. You may also purchase one-off credit packs.

Credits have no cash value, cannot be transferred between accounts, cannot be exchanged for cash and cannot be redeemed outside the Service. Credit packs are non-refundable once any credit from the pack has been used. Unused credits may expire or be reset if your account is suspended, terminated or inactive for an extended period.

6. Leads, data and licence

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use leads and other Service data for your own internal sourcing and business use. You may not resell, sublicense, redistribute, publish, scrape, mirror, reverse-engineer, or use leads or data to build, train or improve a competing product or dataset.

Leads are time-sensitive opinions about potential opportunities. Profitability depends on factors outside our control (stock levels, Amazon fees, gating, returns, exchange rates, your own buying decisions, etc.). We do not guarantee that any lead will be profitable, in stock, ungated for your account, or even still available at the time you act on it. You are solely responsible for your own due diligence, including verifying prices, fees, restrictions and brand approvals before purchasing.

7. Acceptable use

You agree not to: (a) violate any law or third-party right; (b) attempt to access the Service through any means other than the interfaces we provide; (c) probe, scan, test the vulnerability of, or breach any security or authentication measure; (d) interfere with or disrupt the Service or related infrastructure; (e) upload or transmit any virus, malware or harmful code; (f) automate access, scrape, mirror or harvest the Service or its data, except via APIs we explicitly provide for that purpose; (g) share, resell or expose lead data, screenshots or exports to non-subscribers; (h) impersonate another person or misrepresent your affiliation; or (i) use the Service to engage in any fraudulent, deceptive or abusive activity. We may suspend or terminate accounts that we reasonably believe are violating these rules.

8. Third-party services (Amazon, Keepa, Stripe)

The Service references and links to third-party services, including Amazon, retailer websites, Keepa, Stripe, Google and others. We are not affiliated with, endorsed by, or sponsored by Amazon, Keepa or any retailer mentioned in leads. Your use of those third-party services is subject to their own terms and policies, and you are solely responsible for complying with them, including Amazon's seller policies and brand-restriction rules. We are not responsible for outages, errors, pricing changes, fee changes, gating decisions, account actions or any other issues caused by third parties.

9. Affiliate program

If you participate in the Arbitrion affiliate program, additional rules apply. Commissions are calculated on net paid subscription invoices attributed to your unique coupon code, exclude taxes, refunds and chargebacks, and are paid out after a clearance period at our reasonable discretion. We may modify commission rates, payout thresholds, attribution rules and disqualify referrals we believe to be fraudulent, self-referred, incentivised in violation of platform rules, or otherwise abusive.

10. Intellectual property

The Service, including its software, content, design, lead curation, branding, logos and documentation, is owned by Arbitrion or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers ownership to you. Feedback you provide may be used by us without restriction or compensation. The Arbitrion name and logo are trademarks of Arbitrion; you may not use them without our written permission.

11. Disclaimer of warranties

THE SERVICE AND ALL CONTENT, LEADS AND DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR PROFITABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT LEADS WILL BE ACCURATE, AVAILABLE, UNGATED OR PROFITABLE. ANY RELIANCE YOU PLACE ON LEADS OR DATA IS AT YOUR OWN RISK.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ARBITRION, ITS AFFILIATES, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, INVENTORY, SAVINGS, GOODWILL, DATA OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR ANY LEAD. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 50.

13. Indemnity

You agree to defend, indemnify and hold harmless Arbitrion and its affiliates from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with (a) your access to or use of the Service, (b) your violation of these Terms, (c) your violation of third-party rights (including Amazon, Keepa, brand owners and retailers), or (d) your products, listings or business operations.

14. Termination

You may stop using the Service at any time and may delete your account through the dashboard or by contacting support. We may suspend or terminate your access at any time, with or without notice, for any reason, including suspected breach of these Terms, non-payment, security risk, or legal requirement. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will do so, including sections on credits, IP, disclaimers, limitation of liability, indemnity, governing law and dispute resolution.

15. Changes to the terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, for material changes, take reasonable steps to notify you (for example via in-app notice or email). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-law principles. The exclusive venue for any dispute that is not subject to arbitration will be the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts. Where permitted by law, you and Arbitrion agree to resolve disputes individually and waive any right to participate in a class action.

17. Contact

Questions about these Terms can be sent to support@arbitrion.com or by mail to Arbitrion, 15442 Ventura Blvd, Ste 201-237, Sherman Oaks, CA, USA.